Refund Policy

Agvara wants you to be happy with your subscription. If you're not satisfied, we offer a 30-day money-back guarantee on your initial purchase.

1. 30-day money-back guarantee

You may request a full refund of your subscription fee within 30 days of the date of your order for any reason. This applies to both monthly and annual plans.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and enter the email address you used at checkout — you'll be able to view your order and request a refund; or
• Contact Agvara through the in-app support chat and we'll help you initiate the refund.

Approved refunds are returned to the original payment method. It can take a few business days for the refund to appear on your statement, depending on your bank or card issuer.

3. Cancelling your subscription

You can cancel at any time from Billing & plan in the app. When you cancel, you keep access to the paid features until the end of your current billing period, then your account drops back to the free Standard tier. We don't automatically refund unused portions of a paid period outside the 30-day guarantee, but if something's gone wrong please get in touch — we're reasonable.

4. Chargebacks

Please contact us or Paddle before raising a chargeback with your bank — we can almost always resolve issues faster directly.

5. Australian Consumer Law

Nothing in this Refund Policy limits any rights you have that cannot be excluded under the Australian Consumer Law or other applicable law.

6. Contact

Questions about refunds? Contact Agvara through the in-app support chat.